03-31-2015 08:22 PM
I cannot install my cannon printer either with a Usb cable hooked up or wirelesly The error message is that the print spooler is not running. It claims the print spooler can't br found or is missing. I never heard of such a problem Could some please help with this problem. I restarted the printer.and rebooted the computer with no luck.I am at a loss with this problem.
03-31-2015 08:32 PM - edited 03-31-2015 09:04 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what printer you have and the operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
03-31-2015 09:08 PM
04-02-2015 02:20 AM
You will want to ensure that the print spooler is running on your computer to try and resolve the issue. To do this, please follow these steps:
1. From the main Windows 8.1 screen, start typing "Services". In the app results that appear, click on the "Services" option.
2. In the Services window that appears, please scroll down in the list until you find PRINT SPOOLER (the items should be in alphabetical order), then double-click on it.
3. On the GENERAL tab, make sure that the following items are selected:
3-1. STARTUP TYPE should be set to AUTOMATIC. If manual or disabled is selected, please click in the drop-down box and select AUTOMATIC.
3-2. SERVICE STATUS should be set to STARTED. If it is not, please click on the START button to start the service, then click the APPLY button at the bottom of the window to apply the changes.
4. Click the OK button to close out of the window, then close the COMPUTER MANAGEMENT window.
Please try to print again. If you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.