01-06-2015 04:08 PM
So that the Community can help you better, we will need to know exactly which operating system you have on your computer (Windows XP/Vista/7/8 or Mac OS X 10.x), and what error messages you're getting on your printer and/or on your computer. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!