06-03-2016 04:54 PM
My Pixma mx 712 has recently developed a vertical line about 2 inches from the left side on the printed product from the ADF feed. i have cleaned the glass and it still occurs. Does anyone have any suggestions?
06-05-2016 12:05 PM
Hi adam12,
When scanning from the ADF, the scanner uses the smaller glass section to the left of the platen.
Please clean this with a lint free cloth and attempt to scan again. If the issue persists, the line could be caused by a scratch in the glass, in which case, your PIXMA MX712 would require service.
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