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New Contributor
Posts: 1
Registered: ‎09-19-2019

pixma ts 3140 cannot communicate with the scanner

Hello.

Asfter installing manually the printe digiting the ip address, as there was no automatic configuration availability of the software, I succeed prinitng, however I can't connect to th scanner.

The following is the message I got:

 

Screen Shot 2019-09-19 at 15.05.14.png

 

 

i deleted the files, installed again, re-deleted them, re-installed, both for TS 3100-3120 and TS 3100-3122 (these are the only models on Canon website). Nothing happensa, same message.

This is very frustrating, can please soemone assist?

Thank you

Moderator
Posts: 97
Registered: ‎08-20-2018

Re: pixma ts 3140 cannot communicate with the scanner

Hi,

 

Welcome to The Canon Forums, and thank you for your inquiry!

 

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

 

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

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