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Posts: 1
Registered: ‎03-07-2019

pixma mx492 won't print or do nozzle check or alignment

Hi there.

I have a pixma mx492 that won't print, do nozzle check or alignment or anything that involves printing a page. I have tried to do it directly from the buttons and from a usb connection to my laptop. It just sits there with a message on the LCD screen saying " nozzle check" I have tried doing the factory reset but no results. Any ideas?

Product Expert
Posts: 889
Registered: ‎11-19-2018

Re: pixma mx492 won't print or do nozzle check or alignment

Hi will123,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

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