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New Contributor
Posts: 1
Registered: ‎08-29-2016

pixma mg3620 setup

I am stuck on the setup page where it says "acquiring information on the latest driver and software. Please wait." I've waited for a whole 24 hours now and I needed the printer yesterday. I turned off my firewalls and it is still not working

Posts: 1,998
Registered: ‎07-08-2013

Re: pixma mg3620 setup

Hi, sotten60!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: pixma mg3620 setup



Try downloading the drivers from our website instead.  Visit the following link:


MG3620 Drivers & Downloads


Once there, select the Drivers section to download and insdtall the MG3600 series MP Drivers.


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Occasional Contributor
Posts: 10
Registered: ‎08-05-2017

Re: pixma mg3620 setup

i went to link and found two options for driver downloads.

one full drive and software

and other CUPS driver


which one would I need to set up my MG3620. 


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