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New Contributor
Posts: 2
Registered: ‎11-27-2018

pixma g4210 and looking for printer message

[ Edited ]

I have a new g4210. It was printing fine after I set it up. Now I get a message on my computer that says "unable to locate printer". However, the printer comes to life, so I know some message is going from the computer to the printer. But it doesn't print. What's with this?

Product Expert
Posts: 2,137
Registered: ‎07-28-2014

Re: pixma g4210 and looking for printer message

Hi annsch,

 

What version of Windows (or OS X) is installed on your computer?

 

Are you using your PIXMA G4210 with a USB cable or are you using it wirelessly?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

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New Contributor
Posts: 2
Registered: ‎11-27-2018

Re: pixma g4210 and looking for printer message

Mac - OS13.6 (High Sierra)

Wireless connection - AirPrint, I think

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Product Expert
Posts: 875
Registered: ‎11-19-2018

Re: pixma g4210 and looking for printer message

Hi annsch,

 

To begin troubleshooting, we will need you to print the network settings page directly from the printer. Please click HERE for steps on how to print this page.

 

Once the network settings print, please reply with the following items from the sheet: Connection, Does the SSID match the name of your network?, and Signal Strength

 

We look forward to your reply.

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