Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎08-08-2014

pixma MP620 not printing in black

Hi, i have a pixma MP620 and it will not print a simple word document although it goes through all the motions.  I have printed a test page which is fine with the exception of the test for the PGBK cartridge - nothing.

I am not getting any error messages and all the cartridge lights are on and steady.  I have taken the print head out and cleaned everything and also run a deep cleanse which took ink from the PGBK cartridge but didn't print anything.  Is it as simple as replacing the print head and if so wouldn't there be an error message?

Any help would be appreciated.  Thanks.

ps all the other colour inks work fine.

New Contributor
Posts: 3
Registered: ‎09-19-2014

Re: pixma MP620 not printing in. any color after ink change

Changed ink all colors and no longer prints. MP620 printed well before ink change.
Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: pixma MP620 not printing in black

Hi eunos,

 

When inks do not print, we recommend performing at least one cleaning and two deep cleanings on the printer to try and get the ink to print.  If the ink still does not print, the printer will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: pixma MP620 not printing in. any color after ink change

Hi Lruthday,

 

Since the printer was printing fine prior to the ink change, please remove the recently installed ink tanks and print head from the printer, then reseat them in the printer, ensuring that all tape has been removed from the bottom of the ink tanks.  Once this has been performed, if the ink still does not print, please follow the steps located at the link below to perform at least one cleaning and two deep cleanings on the printer to try and get the ink to print:

 

Print Head Cleaning

 

Print Head Deep Cleaning

 

If the ink still does not print after performing the cleanings, the printer will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement