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New Contributor
Posts: 2
Registered: ‎02-15-2019

pixma 922.

Photos from my iPhone and iPad print out with a pink tint. Apple says it’s a printer problem.

Anyone else have this difficulty?

Product Expert
Posts: 1,179
Registered: ‎11-19-2018

Re: pixma 922.

Hi Lindaannsamuels,

 

So we can best assist you, we will need some more information. Please reply with the answers to the questions below:

 

  1. Are there any color issues when making a color copy directly from the printer?
  2. Are you using the Canon Print Inkjet/Selphy app on your Apple devices or using Apple Air Print?
  3. Is the printer connected to a computer and if so are there are color issues when printing?

 

We look forward to your reply.

 

Please note that if this is a time sensitive issue, please call us at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

New Contributor
Posts: 2
Registered: ‎02-15-2019

Re: pixma 922.

No color issues when printing from printer.
Not using app or air print.
Yes prints fine when I print from my computer.
Product Expert
Posts: 3,877
Registered: ‎07-28-2014

Re: pixma 922.

Hi lindaannsamuels,

 

First, please make sure that the installed ink tanks are correct and full of ink.  The correct order is:

 

CLI-251M  magenta
CLI-251BK  black
CLI-251Y  yellow
PGI-250BK black
CLI-251C  cyan

 

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

 

 1.  Make sure that your PIXMA MX922 is turned on.

 

 2.  Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

 

 3.  Open the Paper Output Tray and then open the Output Tray Extension.

 

 4.  To print the nozzle check pattern:

 

     4-1.  Press the MENU button on your PIXMA MX922.

 

     4-2.  Press the SETUP button.

 

     4-3.  Select Maintenance, then press the OK button.  The Maintenance screen is displayed.

 

     4-4.  Select Print nozzle check pattern and then press the OK button.  The pattern print confirmation screen is displayed.

 

     4-5.  Select Yes and then press the OK button.

 

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately.  Please compare your printout to the example that has been attached to the bottom of this post.

 

If they differ, perform a few cleanings.  Please perform the following steps to perform a Cleaning:

 

 1.  Press the MENU button on your PIXMA MX922.

 

 2.  Press the SETUP button.

 

 3.  Select Maintenance then press the OK button.

 

 4.  Select Cleaning and press OK.

 

 5.  Press OK to select Yes.

 

The cleaning will be performed.  After 2 or 3 cleanings, print another test page.

 

Does the test page print correctly?  If not, please contact our support group using the following link:

http://Canon.us/ContactLI

 

MX922 Nozzle Check.jpg

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