Hello.
The printer will select the appropriate tray based on the paper size that was sent to the printer by your App or document. Check to see if your app will allow you to specify a paper size or document size before sending it to the printer.
If you continue to have difficulties, you may have to print the document or photo from a standard Windows or Mac computer.
This didn't answer your question or issue? Find more help at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
