03-21-2015 03:37 PM
03-25-2015 12:28 AM
Hi sbsproperty,
You can print a nozzle check pattern from the printer to see if all of the inkjet nozzles are dispensing the ink correctly. To do this, please follow the steps located here. Once the pattern is printed, please examine it and compare it to the correctly printed nozzle check pattern here. If the nozzle check pattern did not print correctly, performing at least one cleaning and two deep cleanings may resolve the issue. To do this, please follow the steps located here.
Should you still experience the issue after performing the cleanings, the printer may require servicing. Please call or email us using one of the methods on the Contact Us page for further assistance.
03-25-2015 12:28 AM
Hi sbsproperty,
You can print a nozzle check pattern from the printer to see if all of the inkjet nozzles are dispensing the ink correctly. To do this, please follow the steps located here. Once the pattern is printed, please examine it and compare it to the correctly printed nozzle check pattern here. If the nozzle check pattern did not print correctly, performing at least one cleaning and two deep cleanings may resolve the issue. To do this, please follow the steps located here.
Should you still experience the issue after performing the cleanings, the printer may require servicing. Please call or email us using one of the methods on the Contact Us page for further assistance.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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