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New Contributor
Posts: 1
Registered: ‎12-05-2016

my pixma mg5520 won't print. I performed maintenance cleaning and deep cleaning twice.

My Pixma printer won't print.  it has new ink and I performed maintenance cleaning and deep cleaning twice.  It acts like it is printing but nothing appears on the page.  The print nozzle check pattern prints black, ywllow and cyan faintly. (black and yellow are brand new cartridges.)

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Product Expert
Posts: 2,406
Registered: ‎07-28-2014

Re: my pixma mg5520 won't print. I performed maintenance cleaning and deep cleaning twice.

Hi jbautsin,

 

Performing printhead cleanings should resolve the issue you are experiencing.

 

Because they did not, it is recommended that you contact live technical support. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

A Technical Support Representative will be able to resolve this issue faster.

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