04-29-2019 05:11 PM
It well not print black, but it well print in color. I have done clean nozzle removed everything and replaced everything. My printer well not Fax at any speed. Also well not show that its connected to my home wifi. Please this has been going on for 3 months.
05-01-2019 03:53 AM
I understand you have a Pixma MX922 and for the last 3 months you have incountered issues printing using black ink, faxing and connecting to your home network.
To troubleshoot the printing issue, I recommend reseating the print head followed by two cleanings and one deep cleaning. Skip the nozzle check pattern until the deep cleaning process is complete.
The next set of troubleshooting steps will assist with the faxing issue. To begin, we will need to check the placement of the telephone cables. The following steps will assist you:
Next, we will confirm the signal (dial tone) is received by the printer. Please perform the following steps:
Once the telephone signal (dial tone) has been detected, we need to ensure the fax is set up for the correct type of receive mode. To do this, review the information on the operation panel. The current receive mode will be displayed at the top left of the Fax Standby screen. (e.g. <Fax Only> | <DRPD> | <TEL priority>)
If the incorrect receive mode is displayed, perform the following steps:
Please refer to the appropriate receive mode set in the upper left corner of the screen to receive a fax:
After performing the above adjustments, please send a test fax to the following number: (855)392-2666. This is an automated fax line. Once the fax is received by provided fax number, a test fax will be sent back to you.
To troubleshoot the network setup, please reset the printer's network card and connect the printer to the network via the Standard Setup method. The steps below will guide you through resetting the network card:
Now that the network card has been reset, the following steps will guide you through connecting the printer to the network via Standard Setup:
Note: Your networks name and password will be needed to complete these steps.