05-28-2015 03:25 PM
I just called Canon Technical Sevice and Kareem in Virginia gave me these instructions:
1. Turn off the printer
2. Unplug the power cord from the wall outlet
3. Unplug the power cord from the printer
4. Wait 3 minutes (This is supposed to clear the error message.)
5. Plug back into machine and wall outlet
6. Turn the printer on.
It didn't fix my printer's problem and I was advised to take it to a local electronics repair shop that works on printers. Kareem said replacing the print head may not work and then you'd be out the cost of the print head. Gah!! I use this for my business and will likely lose business because of now not having the fax operational.
My MX892 is about 1-1/2 years old, I keep a log of when I change ink cartridges and the last change was in Feb. 2015.
I think I remember having a paper jam about a week or so ago that I just reached in and pulled the paper forward through where the printed paper comes out. Kareem said that may have been the cause and to clear a paper jam, you should always try turning off the machine and then restarting. Or open it up (where??) to free the jammed paper.
I've used Canon printers for years. My PIXMA iP4200 required a new print head after many, many years of use (and it still prints great), but having a problem this soon with a 3 in 1 is very disappointing.
06-07-2015 08:24 PM
09-01-2015 10:50 AM
I have tried every thing you have suggested and all I get is the error message, seems like this is programed into the printer, why should the print head prevent the printer from being used as a scanner, this is very dissapointing. I am 74 years old and find this very hard to believe. I am the only one using this printer and rarely print anything, I do use it as a scanner but almost never print. I have now a unit, MX892, that is completely useless, the warranty is expired and I have accumilated about 25 spare ink cartridges that are now worthless.
This was the very best printer I ever owned and I was proud of it, now I think Canon is a rip off company finding ways to make sure people have to buy new equipment when they should not have to, I have been buying Canon products since I got into photography in the '50s and always trusted Canon, but after reading and experiencing this "wrong print head" error message U052 I am changing my mind about Canon. I will pray for you, and in short while I'll be in Heaven asking the Lord to give you the grace to treat people with Love and fairness.
God bless and guide you
09-01-2015 12:39 PM
09-02-2015 01:27 PM
The response I got from Canon was: "Buy a new printer. We'll give you 10% off the list price as part of our Customer Loyalty Program." Of course, Amazon and Staples sell the same printer for 50% off the list price, so loyal customers pay a lot more. I doubt the class action suits will do much better.
09-15-2015 01:36 PM