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New Contributor
Posts: 2
Registered: ‎03-14-2019

my Pixma TS5120 all of sudden will only print from the rear tray.

The front tray is loaded and when I try to print  it tells me that there is no paper in the rear tray. I don't want to print from the rear tray. I never use the rear tray although it will work.

Product Expert
Posts: 921
Registered: ‎11-19-2018

Re: my Pixma TS5120 all of sudden will only print from the rear tray.

Hi DAM1,

 

So we can best assist you, we would need some more information to help narrow down this issue.

 

  1. Are you printing from a computer or mobile device/tablet?
  2. What version of Windows or Macintosh is installed on your computer?
  3. Are you trying to print a document or a photo?

We look forward to your reply.

 

If this matter is time sensitive, please contact Canon at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

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New Contributor
Posts: 2
Registered: ‎03-14-2019

Re: my Pixma TS5120 all of sudden will only print from the rear tray.

I am using High Sierra software on my Mac computer . I am trying to print documents.

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