Printer/Multifunction Support

[DAM1]

The front tray is loaded and when I try to print  it tells me that there is no paper in the rear tray. I don't want to print from the rear tray. I never use the rear tray although it will work.

[ArthurJ]

Hi DAM1,

So we can best assist you, we would need some more information to help narrow down this issue.

1. Are you printing from a computer or mobile device/tablet?
2. What version of Windows or Macintosh is installed on your computer?
3. Are you trying to print a document or a photo?

We look forward to your reply.

If this matter is time sensitive, please contact Canon at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

[DAM1]

I am using High Sierra software on my Mac computer . I am trying to print documents.