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New Contributor
Posts: 1
Registered: ‎03-28-2018

Re: mx922 printer fails due to "no paper in upper tray"

[ Edited ]

It doesn't give you a paper size option. Why can't you just admit it's a piece of #%! Printer and design? Why can't you people design simple instructions and programs?

New Contributor
Posts: 1
Registered: ‎04-12-2018

Re: mx922 printer fails due to "no paper in upper tray"

Found a work around, you are very pissed. I understand, I was messing with one. Instead of printing from photo app save to notes, notes will print to bottom tray. Only thing I had to do because I didn’t want to mess with notes edit tool was adjust item first before you save to notes. I know how to turn item in Photo app, I was printing a map and needed it bigger. I’m using iPhone, idk if tablets are same.
New Contributor
Posts: 1
Registered: ‎04-25-2018

Re: mx922 printer fails due to "no paper in upper tray"

You may have the photo paper sideways. Turn around the 6x4 paper so the photo paper comes all the way to back edge of the tray so the mechanism can take in the paper and also make sure that it’s upside down with the branding label of the photo paper facing up. Try that. Thank Care.
New Contributor
Posts: 1
Registered: ‎05-21-2018

Re: mx922 printer fails due to "no paper in upper tray"

I went into my computer, found my printer settings and changed the Media Type to ‘Plain Paper’ and Paper size to 8 1/2” x 11”. If your printer still seems to be missing the point, delete the last print and start over. That helped me.
New Contributor
Posts: 1
Registered: ‎05-31-2018

Re: mx922 printer fails due to "no paper in upper tray"

Michael,

 

 

I did install the Gutenprint drivers and that fixed the problem. This is a Canon issue, not a user one.

 

Instead of asking people to contact your website for a problem that multiple people have had, why don't you just fix your drivers?

 

New Contributor
Posts: 1
Registered: ‎10-22-2018

Re: mx922 printer fails due to "no paper in upper tray"

I have twice installed Canon's new drivers for the MX922 and I still get the error on my wife's Mac Air. I was able to successfully install the drivers on my MacBook Pro. I restarted both the computer and the printer after both installations.

 

this is really pathetic on Canon's part. I have spent hours on this.

New Contributor
Posts: 4
Registered: ‎10-26-2018

Re: mx922 printer fails due to "no paper in upper tray"

We have three MX922 printers, two iphones, four iPads, two MacBooks and no PC's. What is the fix around this "upper paper tray" issue? Ninty-nine percent of our printing is with the lower paper tray. Canon does not seem to support Apple products.

Occasional Contributor
Posts: 7
Registered: ‎02-04-2018

Re: mx922 printer fails due to "no paper in upper tray"

The problem is the program you are printing from.
If you copy it to “notepad” you can print to the main tray.
Hope this helps your printing from iPhone.
Occasional Contributor
Posts: 8
Registered: ‎10-11-2016

Re: mx922 printer fails due to "no paper in upper tray"

Read fix under Mydesign4u. I have all Apple products! Once you follow what I wrote you will not have the problem again.
New Contributor
Posts: 4
Registered: ‎10-26-2018

Re: mx922 printer fails due to "no paper in upper tray"

An override in the print driver would be nice.
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