09-18-2015 08:59 PM
I had the same problem until I noticed the photo paper was in sideways. The short side of the paper must be towards the front and back of the printer.
09-23-2015 10:39 PM
09-30-2015 07:16 PM - edited 09-30-2015 07:29 PM
I've had my mx922 printer for several months. Wireless and wired printing worked fine. All of a sudden I too am getting the message that there is no paper in the upper tray. I have selected letter size paper and plain paper as the default, but it won't print from the lower cassette wirelessly. It will print from the lower cassette using the scan print feature or from my wired MAC desktop computer. Is there a virus corruption? Tried turning it off and on - no change. There doesn't seem to be any manual way of telling the printer which cassette to use. Putting 4x6 photo paper in the upper tray, results in it printing from the upper tray, even though the document is letter size and letter size plain paper is selected as the default. Frustrating.
10-01-2015 11:12 AM
12-20-2015 08:43 PM
1. After sending a file to Print, Click <Page Setup...> on Print page
2. Select <Page attributes> on Page setup page
3. In Paper Size select <US Letter>
Worked for me. Frustrating for sure. Good luck
02-15-2016 03:44 PM
This is most probably a driver issue, nothing to do with paper size or type. I have been on several forums and Canon reps do not know the answer. At least for Macs, changing printer drivers to Gutenprint drivers solves the issue. The drivers should be installed first, then the printer should be removed and added again in the printer preference pane. But then one needs to choose CUPS-Gutenprint rather than Canon driver.
On my Mac running 10.11.3 the 2-year old printer showed code 1007 (upper cassette empty).
04-04-2016 05:44 PM
I tried to follow the instructions. When that didn't work, I tried to contact customer service using the link provided. It asked for my product number but won't show the printer in the list. I can't find a number to call either!
04-06-2016 09:12 AM - edited 04-06-2016 09:12 AM
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