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New Contributor
Posts: 1
Registered: ‎04-13-2019

Re: mx922 printer fails due to "no paper in upper tray"

 
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New Contributor
Posts: 1
Registered: ‎04-26-2019

Re: mx922 printer fails due to "no paper in upper tray"

iPhone printer will always default to upper tray because it thinks you are printing a photo. There is no way to fix this, as there is no option to reset paper to larger size (which would access the lower tray). The easy way to fix this is to go to Apple Store and GET its free printer app. Then do you printing from that app, which allows you to specify all aspects of the print, including paper size (and thus the lower cassette).
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New Contributor
Posts: 2
Registered: ‎09-22-2019

Re: mx922 printer fails due to "no paper in upper tray"

I have the same issue and have tried everything cannon suggests to fix the issue. They don’t work. I’m using a Mac operating system. If this isn’t fixed , I’ll never buy another Cannon product!

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New Contributor
Posts: 2
Registered: ‎09-22-2019

Re: mx922 printer fails due to "no paper in upper tray"

How did they fix your issue?

 

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Occasional Contributor
Posts: 9
Registered: ‎10-11-2016

Re: mx922 printer fails due to "no paper in upper tray"

Read fix on page 7
Hope that helps you
Rosann
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New Contributor
Posts: 2
Registered: ‎02-21-2019

Re: mx922 printer fails due to "no paper in upper tray"

set printing preferences back to default. Mine was telling me the same upper cassette error and when I looked at print prefferences, it was on 6X4 photo? I never even printed to that que. Put it back to default: 8.5X11 standard paper and reset the A4 clip on the lower cassette as it had moved up 1 notch. works fine now. 

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New Contributor
Posts: 1
Registered: ‎02-14-2020

Re: mx922 printer fails due to "no paper in upper tray"

You provide no helpful information.

 You, Cannon, claim your product is compatible with Apple/Macintosh. Not completely. What you are saying that Apple  iPad and phone users are required to download another app or product to be able to select paper drawer from which you want to print from.

  That's not compatible.

 I found your phone system to be annoying and again insufficient information is offered

trying to gain entry into your forum is tedious.

not happy as I am trying to print a download from my bank, needed today, not happening. Kind of like me considering  purchasing another Cannon product.

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Occasional Contributor
Posts: 8
Registered: ‎02-04-2018

Re: mx922 printer fails due to "no paper in upper tray"

Save you text or file the copy it to “Notes”
Items sent from notes folder will print default to lower tray.
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New Contributor
Posts: 1
Registered: ‎05-13-2020

Re: mx922 printer fails due to "no paper in upper tray"

I think I got it.  It took a few hours and it's not the best solution, but it works.

 

There is a free IOS App called "Canon Print".  Download it from the App Store to your iPhone, iPad, etc.

 

When you open the app, there are a few options and the one we have had problems with is correctable when you click on "Photo Print" ("Document Print" appears to always go to the bottom tray anyway, so it's easiest to just use AirPrint for documents).

 

After tapping on "Photo Print", you will see lists including "Recents" that will bring you to your camera roll.  If your photo is not in there, you will first need to "Save" your photo from an eMail or Message (or wherever it exists) to your camera.  Then, click on and "Select" as many photos as you want.

 

When you have all of your photos selected, you will see how many "Images" you have selected in the lower left and then you can click "Next" in the lower right.

 

Drum roll - here, finally, is the answer we have all been waiting for!!!

 

In the lower left, click on "Print Settings".  You will see that the "Paper Size" currently points to the size that would be loaded in the upper tray of the MX922.  Tap on "Paper Size" to change it to "Letter 8.5"x11" 22x28cm".  Make sure there is a check mark to the left of it and then click the "<" in the upper left to go back to "Print Settings".

 

Next, change the "Media Type" to "Plain Paper" (if that's what you're using), then click on "<" again and then click on "< Back".

 

Now, you can finally "Print" (lower right) anything from your IOS device to the bottom tray.

 

I have noticed that once you set your Print Setttings (to "Letter" and "Plain Paper", or whatever else you're using) that you don't need to change it again - the app remembers this setting for next time.

 

Although it stinks not to be able to simply use Airprint and select the size from there, at least photos printed through this Canon Print App will provide as many paper size, quality and other options as possible.

 

Hopefully, this App will be the best answer for everyone!

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New Contributor
Posts: 1
Registered: ‎07-08-2020

Re: mx922 printer fails due to "no paper in upper tray"

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