Canon Community Canon Community
 


Reply
New Contributor
Posts: 4
Registered: ‎10-26-2018

Re: mx922 printer fails due to "no paper in upper tray"

There is no app "Printershare" for the mac.
New Contributor
Posts: 2
Registered: ‎10-19-2018

Re: mx922 printer fails due to "no paper in upper tray"

It's the printer driver perhaps. Either it's outdated or from the get go not compatible with Apple products. Even other printer brands share the same issues with Canon. The problem may not be with the printer model or Canon printers. It may be Apple itself. They keep updating their OS and software apps and the new features tend not to mesh well with printer drivers, which also have their own pre-programmed compatibility standards. There are ways you can by-pass this, however, by downloading third party apps that bridge the gap between Apple and your printer driver.
New Contributor
Posts: 4
Registered: ‎10-26-2018

Re: mx922 printer fails due to "no paper in upper tray"

Great overall, 10,000 foot view David, but the actual name of these mystery apps would be helpful. And... the mac does not have a lot of 3rd party apps that deal with printing. 

New Contributor
Posts: 2
Registered: ‎01-14-2019

Re: mx922 printer fails due to "no paper in upper tray"

Thank you for this reply.  Simply following these instructions fixed my error notice.  I didn't have to change the settings, it was all correct and obviously a glitch in the Canon software (it was printing fine a few hours ago, and the error notice came out of nowehre).

 

New Contributor
Posts: 2
Registered: ‎01-14-2019

Re: mx922 printer fails due to "no paper in upper tray"

I'm reposting this fix option, as it worked for me and I had to scroll down to find it.

(My printer started displaying the "Error:  No paper in upper tray" notice out of nowhere, and refused to print letter sized documents form my lower tray (which was fully loaded).

I followed the instructions below, even though I had to change NOTHING, it seemed to fix the glitch.

Good luck!

 

For Macs:

 

1. After sending a file to Print, Click <Page Setup...> on Print page 

2. Select <Page attributes> on Page setup page

3. In Paper Size select <US Letter> 

 

Worked for me. Frustrating for sure. Good luck

Occasional Contributor
Posts: 7
Registered: ‎02-04-2018

Re: mx922 printer fails due to "no paper in upper tray"

Copy your file text or pic to notes and then print it from there. Quick easy fix.
New Contributor
Posts: 1
Registered: ‎01-19-2019

Re: mx922 printer fails due to "no paper in upper tray"

I have read all these notes from people witht he same problem, but lhave not gotten any answer on how to fix it, I want to print from the lower tray, like I was always used to. But I can't find an option for that.

New Contributor
Posts: 1
Registered: ‎02-09-2019

Re: mx922 printer fails due to "no paper in upper tray"

I have the same issue. I mainly print from Chrome on a Macbook. 

 

I use the following workaround. It works reliabbly despite the invoncenience. 

1. Click Print in Chrome

2. Select "Print using system dialog 

3. Print from there.

 

You can also press option-command-P to trigger the window directly. 

 

Highlighted
Occasional Contributor
Posts: 8
Registered: ‎10-11-2016

Re: mx922 printer fails due to "no paper in upper tray"

Canon 922 Printer Fix for paper tray issue
Also on page 7 of complaint

I was able to fix the problem on the error message that says,
“Out of paper in top cassette”. Go to the App Store and download (Printershare). Once you do that, PRINT USING THAT APP! Once you have completed that, the printer automatically switches back to the bottom tray where the 8 by 11 paper is. I was then able to go back to the way I normally printed via AirPrint directly from my IPhone.
Hope that helps someone.
I’m sure any app from the App Store would help fix the problem. I used the one I noted above as it was the one I used with my prior canon (MX860) before AirPrint came out.
New Contributor
Posts: 1
Registered: ‎03-18-2019

Re: mx922 printer fails due to "no paper in upper tray"

 Hey, I don’t know that this is the final solution for everyone, but what I have had success with when receiving this error, is to be sure that there is more than an inch of paper in the tray and that it is pushed solidly up against the back of the tray. 

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement