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New Contributor
Posts: 1
Registered: ‎10-24-2018

Re: mx922 Not working. Error 1403: Incorrect Print Head

I've had this printer for a few years, and it gave me the "incorrect print head" message today. I just bought a bunch of new $$$ ink cartridges too! If there's a class-action suit, I want in. This planned obsolescence racket is shameful.
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New Contributor
Posts: 1
Registered: ‎11-24-2018

Re: mx922 Not working. Error 1403: Incorrect Print Head

I have the same issue with my mx922.

New Contributor
Posts: 1
Registered: ‎12-04-2018

Re: mx922 Not working. Error 1403: Incorrect Print Head

Just got the support code 1405 on my Pixma mx922 which appears to say same thing as code 1403. Cleaned and reseated print head but doesn't fix the problem. Afraid to buy new print head and then be just out the money if that doesn't work either. I am already out a ton of money on the ink. Now need to go buy another printer along with ink because have a ton of printing need to get done ASAP. If there is a class action suit, sign me up..  

New Contributor
Posts: 1
Registered: ‎11-20-2019

Re: mx922 Not working. Error 1403: Incorrect Print Head

Same problem, but research online shows that Canon had an old class action suit for this. WHY DID THEY KEEP SELLING DEFECTIVE PRINTERS????

Occasional Contributor
Posts: 5
Registered: ‎06-05-2020

Re: mx922 Not working. Error 1403: Incorrect Print Head

Has anyone found a resolve for 1403 error message? Also, what happened with the class action suit? Very frustrated! Thanks for your time!🤞
Occasional Contributor
Posts: 5
Registered: ‎06-05-2020

Re: mx922 Not working. Error 1403: Incorrect Print Head

Sorry, Forgot to add “has anyone tried the hard reset option?” Thanks again! 👍
New Contributor
Posts: 1
Registered: ‎06-10-2020

Re: mx922 Not working. Error 1403: Incorrect Print Head

Class action was settled in 2015 and didn't include this model. It seems they just change to model numbers but the Lawsuit was high enough to make them correct the POOR fabrication and/or faulty software.. These are just Landfill destined and I heat that!

New Contributor
Posts: 1
Registered: ‎07-04-2020

Re: mx922 Not working. Error 1403: Incorrect Print Head

Well it's now July of 2020, and the problem still persistis! I cleaned my printhead after getting the dreaded 'wrong print head installed' and still get the same code. Seems like there should be some way to clear the code once a new or refurbished print head has been properly installed.

New Contributor
Posts: 2
Registered: ‎01-12-2017

Re: mx922 Not working. Error 1403: Incorrect Print Head

[ Edited ]

Getting error 1403..  Tried removing print head and re-installing. Tried leaving unplugged for a day.  Also disassembled the print head removing the two screws on the bottom plastic component and cleaned inside with alcohol re-assembled and get the same error.  I reocmmended this model to a cusotmer about a year ago but I'll be recommending a differnt brand next time.  It seems the "built in obsolescence" team succeeded in making this printer die shortly after the warranty expired.  Has anyone replaced the print head and successfully fixed this problem?  Maybe it's a problem on the main board?

New Contributor
Posts: 1
Registered: ‎12-08-2020

Re: mx922 Not working. Error 1403: Incorrect Print Head

One more angry Canon MX922 owner here.  Just got the same cursed 1403 error that seems to be so common and all the usual recommendations have failed to clear the error.  

 

I've read here that the mainboard could also be at fault and if that's the case it could burn out a new print head, if I decide to go that route.  Is there any way to tell if it's the print head or mainboard?

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