01-21-2016 11:47 AM
Canon PIXMA MX892
Network printer (Win7 and WinXP)
When printing photos, it will not print BLACK completely. It prints black as grey.
Does the same thing from both XP and Win7 computers. Does the same thing no matter what software I use.
I've uninstalled drivers and printer, and reinstalled. I've downloaded and installed new drivers. I've installed new OEM ink cartridges.
I cannot find out why this is doing it. Please send some advise.
Solved! Go to Solution.
01-21-2016 12:59 PM
Here's what I've found by setting different print options inside Canon print properties:
Options: Plain Paper/Standard Quality
black prints fine. No problems, just not "Picture" quality print
Options: Plain Paper/High Quality
black prints fine. But, I cannot get "Borderless" a full 8.5" wide
Options: Plain Paper/Standard Quality / Borderless (with "Plain Paper" chosen from drop down menu) (I need it 8.5 x 8.5 and cannot get that without Borderless Printing selected)
High quality opion is NOT available
Black prints GREY!! the only change was the "borderless" selection
I now have to go through every print paper option available to see if they all print grey.
why does it print black on plain paper but not with Photo Papers?
01-21-2016 01:14 PM
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01-21-2016 04:50 PM
Further testing reveals that the pigment base (large) ink prints true black. But it prints Flat black in pictures.
The Dye based (small) ink prints grey.
Why is that? This used to print great until just a few month ago.
It's not the software - it does the same thing will all computers on the network
It's not the ink tanks - test print show no issues at all
There has to be something wrong in how it tells the Pigment Black to print.
Anyone know of any way to reset this MX892? Or, is it just shot, and time to buy a new one? If that's the case, I'm very disappointed with Canon.
01-22-2016 07:43 AM
Here's what's going on:
This is a .jpg of what is supposed to print:
And, here is a scanned image of what actually prints:
I've changed cartridges a couple times, and each time is the same.
Looks like no one ever gets on this forum anymore . . . . . .
08-29-2017 09:08 PM
My mx892 isn't printing black when printing from a word document, but it seems to print black in pictures as grey too. Can't figure out what is wrong. Tried to do the cleanings and change ink cartridges, but no luck. I figure from the printout it is likely the pigment black that is out, but I'm not sure.