04-29-2016 08:35 PM
I have a canon mx492. it is connected wirelessly and have no issues sending documents to print, however when i try to scan, this error message occurs:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired LAN connection) It is disconnected from Wired LAN.
- (If using wireless LAN connection) Signal strength is poor due to obstructions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected.
Check the above and try scanning again.
If you still cannot communicate, restart the computer.
...the scanner is not turned off and the wireless connection works fine for printing?