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New Contributor
Posts: 1
Registered: ‎04-29-2016

mx492 - Mac not scanning but will print... connected wirelessly

I have a canon mx492.  it is connected wirelessly and have no issues sending documents to print, however when i try to scan, this error message occurs:

 

Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired LAN connection) It is disconnected from Wired LAN.
- (If using wireless LAN connection) Signal strength is poor due to obstructions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected.

Check the above and try scanning again.
If you still cannot communicate, restart the computer.

Code:15,157,0

 

...the scanner is not turned off and the wireless connection works fine for printing?

New Contributor
Posts: 1
Registered: ‎08-17-2019

Re: mx492 - Mac not scanning but will print... connected wirelessly

Did you ever get an answer for this problem? 

 

I have the same issue

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