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New Contributor
Posts: 2
Registered: ‎03-17-2019
Accepted Solution

mx 920 printer/scanner freezes when clicking blue 'preview' button

When I try to preview a document I'm about to scan, the scanner freezes and grays out all options and doesn't show the preview image. I have to force quit the app and start over. It will scan the image if I just skip the preview. On the printer itself, the settings screen shows the preview option to be OFF but won't let me toggle it to ON. (This all started when I updated to Mojave on my Mac recently).

Thanks

Product Expert
Posts: 1,093
Registered: ‎11-19-2018

Re: mx 920 printer/scanner freezes when clicking blue 'preview' button

Hi sspizman58,

 

When you updated to Mojave, did you reinstall the drivers for Mojave. If not, please click HERE and download and install the MX920 series CUPS Printer Driver Ver. 16.20.0.0, MX920 series Scanner Driver Ver.19.1.0h, and ICA Driver Ver. 4.0.0a.

 

Once that is done, please open IJ Scan Utility again and try to scan again.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

 

 

New Contributor
Posts: 2
Registered: ‎03-17-2019

Re: mx 920 printer/scanner freezes when clicking blue 'preview' button

Worked perfectly- thank you!!

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