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New Contributor
Posts: 1
Registered: ‎06-12-2019

mp250 my image garden app isn't installing in my mac


anyone could help me solve this? app is not installing in my mac mojave os. after clicking on the file its showing nothing inside.


Screenshot 2019-06-13 at 1.55.05 AM.png

Product Expert
Posts: 871
Registered: ‎11-19-2018

Re: mp250 my image garden app isn't installing in my mac

[ Edited ]

Hi alwatsarsh,


The MP250 is not compatible with the Mojave operating system. You can try downloading and installing the Mac OS 10.12 Sierra versions of the drivers and software from the Canon USA website. Please click  HERE to open the driver page for the MP250.


Prior to downloading the drivers, please ensure that the OS X Sierra v10.12 operating system is selected in the "Operating System" field on the page so that drivers for that operating system are displayed.  Please also install the items in the order listed above.


You will want to download and install the CUPS and Scanner Drivers from the DRIVERS section of the webpage, and My Image Garden Ver.3.6.3 from the SOFTWARE section of the page. 


If it does work, there may be some limitations which are unknown to Canon. If the older software does not work, you do qualify for our Upgrade program.


This option allows you a one-time opportunity to purchase a new or refurbished product that uses Canon’s newest technologies, including such features as built-in WiFi, Airprint and Cloud Print, carries a one year limited manufacturers warranty, and to help you get up and running quickly, we also offer free ground shipping.


If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with email technical support and that the Canon Upgrade Program was offered


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