04-04-2019 03:09 PM
You can try reseating the print head by following the steps HERE. Once that is done, I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer and let it sit for 60 seconds. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.
If this does not resolve the issue, the printer will need to replaced since it was retired in 2017 and replacement parts are no longer available.
You would qualify for the Canon Upgrade program.
This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.
04-13-2019 02:28 PM
I've finally had a chance to apply your suggestion and now my printer works great again for now...... anyway...... just trying to make it work long enough to use up the ink I've got in stock then I'll purchase a new modern canon printer ...... Thank You Very Much