Hi lesalee,
To try and resolve the issue, with a flashlight or other bright light, please check the paper feed area of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the paper not to feed. If you still experience the same issue once this has been verified, performing a roller cleaning may help. To perform a roller cleaning, please follow the steps located at the link here.
If you still experience the same issue after performing at least three roller cleanings on the printer, or if you are unable to perform the roller cleaning due to the error, the printer may require servicing. Please call or email us at one of the methods on the Contact Us page for further assistance.
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