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Occasional Contributor
Posts: 12
Registered: ‎01-31-2018

(jp.co.canon.ij.scanutility2.icadriver error -) when using MAC os 15

A LOT of people are still having this issue when trying to scan. The error message reads:

 

The operation couldn't be completed. (jp.co.canon.ij.scanutility2.icadriver error 4294967249.)

OR

The operation couldn't be completed. jp.co.canon.ij.scanutility2.icadriver error -9958.)

 

Supposedly they updated the software on Nov. 1st. The link is https://in.canon/en/support/0200482010 but it doesn't resolve issue.

 

It's been over a month since this happened and people still can't use their Canon MFD. When will this be resolved?! Smiley Frustrated

Product Expert
Posts: 2,999
Registered: ‎10-16-2012

Re: (jp.co.canon.ij.scanutility2.icadriver error -) when using MAC os 15

Hello.

 

What Canon product do you have?

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Occasional Contributor
Posts: 12
Registered: ‎01-31-2018

Re: (jp.co.canon.ij.scanutility2.icadriver error -) when using MAC os 15

Hello,
I have a Pixma MX492. It gets this error when attempting to scan. I did download the update (even directly from my device), but still get the same error. Tried several times without luck. Smiley Sad
Product Expert
Posts: 107
Registered: ‎11-13-2019

Re: (jp.co.canon.ij.scanutility2.icadriver error -) when using MAC os 15

Hi, munchichic.

 

If removing the printer, installing the upgraded drivers, and then adding the printer back (using the Canon printer drivers) did not correct the scanning error, try removing the "MX490" drivers from the following folders:

 

Mac HD \ Libraries \ Image Capture \ TWAIN Data Sources

Mac HD \ Printers \ PPDs \ Contents \ Resources

 

Then reinstalling the latest drivers from the MX492 Drivers & Downloads page on the Canon USA website, and adding it back specifically using the Canon drivers. 

 

If the problem persists, please contact our phone support.  It's available at 1-800-OK-CANON (1-800-652-2666), Monday through Friday, 8 am to 8 pm, Eastern time.

 

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Occasional Contributor
Posts: 12
Registered: ‎01-31-2018

Re: (jp.co.canon.ij.scanutility2.icadriver error -) when using MAC os 15

I followed your instructions and first tried removing/adding the printer with no success. After adding the printer back, I used it to update firmware, which it said it was already using the latest version. So I then removed the "CanonIJMX490series.ppd.gz" file although it was in a slightly different location. After reinstalling the drivers and testing the scanner again, this time, before getting the error, a screen flashed briefly which said "scanner warming up". I found this interesting, so I tried to scan again. This second time, before getting the same error message, a screen flashed with "do not open cover". The end result with the error message is always the same, however. But I do feel this is an improvement. I do not have the time to call tonight so I will wait until tomorrow. Thank you for the assistance. I just wish I could figure out why the drivers aren't successfully working!

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