11-20-2019 01:51 PM
A LOT of people are still having this issue when trying to scan. The error message reads:
The operation couldn't be completed. (jp.co.canon.ij.scanutility2.icadriver error 4294967249.)
The operation couldn't be completed. jp.co.canon.ij.scanutility2.icadriver error -9958.)
Supposedly they updated the software on Nov. 1st. The link is https://in.canon/en/support/0200482010 but it doesn't resolve issue.
It's been over a month since this happened and people still can't use their Canon MFD. When will this be resolved?!
11-21-2019 03:18 PM
What Canon product do you have?
11-21-2019 03:22 PM
11-22-2019 03:20 PM
If removing the printer, installing the upgraded drivers, and then adding the printer back (using the Canon printer drivers) did not correct the scanning error, try removing the "MX490" drivers from the following folders:
Mac HD \ Libraries \ Image Capture \ TWAIN Data Sources
Mac HD \ Printers \ PPDs \ Contents \ Resources
Then reinstalling the latest drivers from the MX492 Drivers & Downloads page on the Canon USA website, and adding it back specifically using the Canon drivers.
If the problem persists, please contact our phone support. It's available at 1-800-OK-CANON (1-800-652-2666), Monday through Friday, 8 am to 8 pm, Eastern time.
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12-03-2019 06:56 PM
I followed your instructions and first tried removing/adding the printer with no success. After adding the printer back, I used it to update firmware, which it said it was already using the latest version. So I then removed the "CanonIJMX490series.ppd.gz" file although it was in a slightly different location. After reinstalling the drivers and testing the scanner again, this time, before getting the error, a screen flashed briefly which said "scanner warming up". I found this interesting, so I tried to scan again. This second time, before getting the same error message, a screen flashed with "do not open cover". The end result with the error message is always the same, however. But I do feel this is an improvement. I do not have the time to call tonight so I will wait until tomorrow. Thank you for the assistance. I just wish I could figure out why the drivers aren't successfully working!