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Occasional Contributor
Posts: 5
Registered: ‎10-19-2020

jam malfunction blinking but no jam

Pixma MG2520 printer. Last night the jam light started flashing, but there is no jam.

 

I checked online for solutions. Tried them all. Nothing worked.

 

There is definitely nothing stuck in the computer.

Esteemed Contributor
Posts: 3,380
Registered: ‎11-19-2017

Re: jam malfunction blinking but no jam

Greetings,

Have you tried powering the device off, unplugging for a few minutes, reconnecting to power and turning it back on?

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
Occasional Contributor
Posts: 5
Registered: ‎10-19-2020

Re: jam malfunction blinking but no jam

Yes. I've tried that and every suggestion I could find online. I even unpowered it for a full day. Nothing. It just won't work.

Occasional Contributor
Posts: 5
Registered: ‎10-19-2020

new printer not working

Just purchased a brand new in box Pixma MG2522. Right out of the box, the paper jam light is blinking. Instructions direct to repeat steps 2 through 4. Those steps are done correctly. The printer is not working. I'm getting sick of this.

 

When I try calling Customer Support on telephone, I'm told product isn't registered. It is.

 

If this isn't promptly resolved, this is going back and I will never purchase another Canon product again. Ever

Occasional Contributor
Posts: 5
Registered: ‎10-19-2020

Re: new printer not working

Note: This error is not related the previously posted error.


The previous post was for my old printer -- which also is STILL NOT WORKING.

 

This new post is for the new printer I purchased to replace it -- which also is NOT WORKING.

 

NEITHER of my Canon printers are working.

 

Your technical support is non-existent.


This one is going back, and I will never purchase anything from Canon again.

Moderator
Posts: 2,031
Registered: ‎07-08-2013

Re: new printer not working

Hi, JimABassPlayer!  We're here and we're ready to help.  If you've already registered your PIXMA MG2522 at https://canon.us/account and you call us, you'll need to call from the phone number listed in your registration.  If you call from a different number, our caller ID system won't be able to find your registration.  Calling from the number shown in your registration should allow you to get right through to one of our US-based support representatives.

 

We hope to get your situation resolved soon!

Occasional Contributor
Posts: 5
Registered: ‎10-19-2020

Re: new printer not working

[ Edited ]

The product is registered. And I've called SIX times. And all three times I was told the product is not registered.

 

I only have one telephone, and that's the number through which it's registered.

 

As I said, technical support is nonexistent.

Product Expert
Posts: 3,799
Registered: ‎07-28-2014

Re: new printer not working

Hi JimABassPlayer,

 

If you are experiencing difficulties calling, please try using the chat option.

 

Please use this link to access your Canon Account:

 

https://mycanon.usa.canon.com

 

Once that page loads, click on HOME on the left side.

 

Click on your MG2522 under "My Products"

 

In the new window, click on Product Support

 

Scroll down to the bottom of the page and click the CHAT button.

 

 

 

 

 

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