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Posts: 2
Registered: ‎11-27-2017
Accepted Solution

ip8720 problem

Greetings-

 

New purchase- 8720. When trying to print a 6x4 envelope (custom size), the envelope passes through w/o printing the address and ejects the envelope. I tried feeding a 8.5x11 sheet to see what would happen and it it prints a partial adress at the bottom of the sheet. I believe I have set the parameters up in the user defined area correctly and then saved the settings as a custom preset. I have also uninstalled and reloaded the appropriate driver twice. Any thoughts, please?

Screen grabs below.

 

Thanks

 

Screen Shot 2017-11-27 at 9.04.57 PM.png

 

Screen Shot 2017-11-27 at 9.20.17 PM.png

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New Contributor
Posts: 2
Registered: ‎11-27-2017

Re: ip8720 problem: Addendum

Ha! Just figured it out! I guess the 6X4 (width feed) rotation doesn't work like it did on my Pixma10. I needed to rotate the image and envelope 1/4 turn for it to work....learn somethin' new every day.

 

Thanks, the fire's out!

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