02-21-2014 10:43 AM
So that the Community can help you better, we will need to know exactly what Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x) with your printer. Any additional error messages or other details you'd like to give will only help the Community better understand your issue!
Thanks and have a great day!
02-21-2014 11:47 AM
03-16-2014 08:43 PM
Please try unplugging the printer for at least 10 minutes. If the issue persists at that point, the best thing to do would be to get in touch with our technical support team at http://bit.ly/Phone_Support for further assistance.