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New Contributor
Posts: 1
Registered: ‎10-25-2019

Re: failed to acquire information on the driver and software. check the network connection and try a

Thanks for that  emerson_clarke  I was actually logged  on as a local admin and ran as administrator had the same issue 

ended up STOPPING the BITS service to get it working 

cheers 

New Contributor
Posts: 2
Registered: ‎11-13-2019

Re: failed to acquire information on the driver and software. check the network connection and try a

Hello, I have a Mac and I have tried all of the above.  I have internet access, I have downloaded the software (no CD capability) I have updated my computer, I have deleted and reinstalled all my printers.  It doesnt seem like there is any security software stopping it, ihave gotten no messages.  I have re booted.  

 

This seems to be such a common problem but zero in the way of troubleshooting... Please help!

 

Tanya 

Moderator
Posts: 100
Registered: ‎08-20-2018

Re: failed to acquire information on the driver and software. check the network connection and try a

Hi,

 

We appreciate your participation, however, for the community to best assist you can you provide us with the following information:

 

  1. Operating System of the computer.
  2. How is your printer connected?
  3. The model name of your printer.

 

If you are in the USA and need immediate assistance please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to help! If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

New Contributor
Posts: 2
Registered: ‎11-13-2019

Re: failed to acquire information on the driver and software. check the network connection and try a

MAC  - OS Cataline -just updated but error message was before this with .14 system

Printer is just plugged in with wireless blue tooth capacity but not connecting ( there is a usb cord but to far away)

Printer is in the same room as computer with router within 10 feet

I have Canon PIXMA ix6820

Product Expert
Posts: 2,993
Registered: ‎10-16-2012

Re: failed to acquire information on the driver and software. check the network connection and try a

tanyaabel,

 

Make sure that the printer has been connected to your Wi-Fi network.  Visit the following link for guides on making the connection:

 

iX6820 Wireless Help

 

Next, download and install the latest CUPS printer driver from our website.

 

iX6820 Drivers & Downloads

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

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