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New Contributor
Posts: 4
Registered: ‎01-07-2019

Re: error 9923

Are you on a Mac or a PC? I discovered that I have to be on WiFi if I'm on a Mac. Can't use my hard-wired connection to the network.
New Contributor
Posts: 3
Registered: ‎03-27-2019

Re: error 9923

[ Edited ]

Geoccar,

Are you a Mac or a PC?  I am on a MAC.  If you have a MAC, I suggest trying to use Preview to scan.  When I use Preview I get a import from Canon TS910 servies. This is not the fix, but it maybe a workaround.  

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New Contributor
Posts: 3
Registered: ‎03-27-2019

Re: error 9923

Dendyke,  I am using a Mac on my wireless network. I am not having a problem now after I shut off my IP v6.  I had a temporary problem the other week after I update the firmware on the printer.  This time I rechecked that I have turned off IP v6 after the fiirmware update by turning it off again.  I also deleted and readded the printer.  That seemed to do the trick for me.  I am not certain if geoccar is Mac or PC.  HOw about you?  Are you PC or Mac?

New Contributor
Posts: 1
Registered: ‎07-11-2019

Re: error 9923

i'm fixed this error. Need disabled IPv6 in settings.

New Contributor
Posts: 1
Registered: ‎12-12-2019

Re: error 9923

This is the answer. Works for my Canon ts9120 and OS Mojave when getting the error 9923 for scanning.

New Contributor
Posts: 2
Registered: ‎03-20-2018

Re: error 9923

Amazing!  So thankful to you!

I never would have known to go to IPv6!

Any idea why it had stopped being disabled?  Good grief that was buried!

New Contributor
Posts: 2
Registered: ‎03-20-2018

Re: error 9923

THANK YOU for taking the time to deliniate the exact steps!

Solved!

New Contributor
Posts: 1
Registered: ‎02-14-2020

Re: error 9923

Same here, I can print fine but trying to scan throws "error 9923".

 

Running OSX Mojave 10.14.6 with a TR7520 over LAN.

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