11-30-2018 09:49 PM
What do you mean by "the top of the program"? When I open any of the utilities I do not see any opportunity to select a machine to scan with. I previously had a Canon printer and that seems to be the default in some places but I don't have the option to change it.
12-04-2018 02:04 PM
When you have IJ Scan Utility open, you will want to make the printer name has network attached to it if the printer is setup wirelessly. For example a MX922 that is connected wirelessly should appear as MX920 Series Network in IJ Scan Utility. If the printer is setup with a USB cord, it should only be listed as MX920 series.
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12-29-2018 01:42 PM
My TS8220 will not scan
I’m seeing the message “An error occurred while communicating with scanner. (-9923). Ironically, I bought this Canon because my Canon MP980 stopped scanning. Perhaps the same error disabled scanning on my MP980 too.
The TS8220 is directly connected to a MacPro 2013 running Mojave MacOS 10.14 via USB. I also tried connecting through a USB hub and router but the scan error persists. Printing via USB works fine as does wireless printing.
I executed the Canon IJ Scan Utility Lite.app but don’t know what to modify.
01-03-2019 07:08 PM
This really is the worst printer I've ever owned. At least for a Mac. Canon and MS must be well aligned, but the experience on OSX is terrible. Mine's randomly not communicating yet again.
Time to cut my losses and buy something that's not a canon.
01-08-2019 06:46 PM - edited 01-08-2019 06:47 PM
I bought my new TS9120 on Saturday, and spent two frustrating days (including a 90 minute conversation with a Canon tech support person) without success. I changed my search term to the error message that pops up and found your answer.
As soon as I disabled IPv6, it worked. Thank you!
03-27-2019 05:41 PM
Thank you so much.
Just as a point that may save someone time. On my TS9120 I disabled IPv6 by clicking