error 6A81 on my MG8120 printer

[judyk]

I have followed all the instructions - turned the printer off, unplugged it, and turned it back on -  looked for a paper jam both in the front and the back. took the cassette out and reloaded paper.  Message persists. 

Is this fixable?

[Ramona]

Hi judyk,

It sounds like you have taken all of the recommended troubleshooting steps to try and resolve the error.  Since you are still experiencing the error, the printer will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.