error 5100

[TheVineyarder]

Just purchased a  MG 3520 and run  maybe 10 sheets of paper then  a paper jam, it appears I am looking at a 5100 error. removed the  jammed sheet and  it all came out but nothing  will fix the error code. I have owned many printers, none that have quit on me even after several years. First time ever I had a new printer quit on me this quick. Cleared jammed paper, unplugged for 10 minutes, Common guys this is a brand new printer !!!!

[jrhoffman75 · Accepted solution]

Try:

https://support.usa.canon.com/kb/index?page=content&id=ART143651

[TheVineyarder]

That was right on, worked like a charm. Thanks!!  hope it's as easy for others who have this problem

[rossini_nunes]

Hi there, a couple of weeks ago my MG4240 fell on the floor and today as I switched on it gave an error message 5100!! But I can't find what is wrong with it!! Could someone help me, pls?

[Danny]

Hi, rossini_nunes!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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