07-05-2014 04:03 PM
We're assuming you're referring to the PIXMA MG7120 printer. So that the Community can help you better, we will need to know exactly which operating system is running on your computer and what applications you're trying to print from. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!