Canon Community Canon Community
 


Reply
New Contributor
Posts: 3
Registered: ‎08-05-2016

documents stuck in print queue

 
Super Contributor
Posts: 232
Registered: ‎11-03-2015

Re: documents stuck in print queue

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what product you own, which operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

New Contributor
Posts: 3
Registered: ‎08-05-2016

Re: documents stuck in print queue

The problem is on both of our computers, which are using the Canon Pixma MG6400 printer. One computer is using Windows 10 and the other is on Windows 7. Both printers are connected to the printer via Wi-Fi. I have upgraded the printer driver on the Windows 7 computer, but didn't make any difference to the problem. I realise the printer cannot be diagnosed on the current setup (Wi-Fi) and I have been contemplating buying a USB cord to make a diagnosis. Please advise.

VIP
Posts: 8,313
Registered: ‎11-13-2012

Re: documents stuck in print queue

http://www.online-tech-tips.com/computer-tips/how-to-forcefully-clear-all-jobs-from-a-print-queue/

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 3
Registered: ‎08-05-2016

Re: documents stuck in print queue

Thanks for the link. I went through the given process, which is easy to follow. No documents were currently stuck in the print queue, however, as I am aware of how to free/delete any documents that are stuck there. Problem is how to stop documents getting stuck in the queue and enabling them to just be printed without hassle.

 

It looks like I will have to purchase a USB cable to ensure printer is okay as printer problem cannot be diagnosed via the Internet (if I do have a printer problem and not a setup problem).

Occasional Contributor
Posts: 5
Registered: ‎01-19-2019

Re: documents stuck in print queue

[ Edited ]

I just bought a MF733Cdw and have it connected by WiFi.  Print jobs go to the queue but do not print. The printer display shows a WiFi connection.

 

Dell PC, WIN 10

 

Have changed to ethernet connection, still does not work.  I am REALLY getting disillusioned with Canon.

New Contributor
Posts: 3
Registered: ‎04-03-2019

Re: documents stuck in print queue

Having same problem.  Document only prints from queue after restarting iMac.  Using Canon MF733Cdw with iMac OS X 10.11.6.  Any suggestions??

New Contributor
Posts: 3
Registered: ‎04-03-2019

Re: documents stuck in print queue - HERE IS THE ANSWER FOR iMacs

Check out this link -- the answer is not to load any vendor printer drivers!  I reset the printer system (per the link), removed all printer drivers, reconnected the printer and powered it up, and selected the printer under SYSTEM>PREFERENCES>PRINTERS AND SCANNERS.  Works great!  (This presume you are keeping your Mac OS software versions current.) 

 

https://support.apple.com/en-us/HT203343

New Contributor
Posts: 1
Registered: ‎04-29-2019

Re: documents stuck in print queue

A picture is currently stuck in the queue, it says it's both deleting and printing. I pressed the stop button on the printer itself which might have been a bad descion. Any help? I'm trying to print stickers for myself and friends.

New Contributor
Posts: 2
Registered: ‎06-08-2019

Re: documents stuck in print queue

IBM ZBook, Windows 10.  Never had any problem with my MX452 printer before.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement