canon quick menu software does not recognize scanner for MG5520

[sharma_swp]

Hi,

I have Canon Wireless Inkjet Photo All-In-One printer (MG5520).  I have installed Canon complete software.  But the quick menu does not recognize my scanner.  In Preferences only Printer is listed, but for Scanner nothing is available.  Could you please suggest how to get scanner as well for my device?

My OS is Windows 7.

Regards,

Sharath.

[sharma_swp]

could someone please suggest how to solve this?

[Ramona]

Hi sharma_swp,

Reinstalling the drivers for the printer from the Canon USA website should provide the scanning option on the Quick Menu. Please click here to go to the Drivers and Software page for the PIXMA MG5520.  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED DOWNLOADS" section and click the FULL DRIVER AND SOFTWARE PACKAGE file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once the file has been downloaded, please double-click on it to reinstall the drivers and software on your computer, then restart your computer.  If you still have difficulty with the Quick Menu showing items related to scanning, please call or email us using one of the methods on the Contact Us page for further assistance.

[sharma_swp]

Thank you.  It did not solve my problem, I have sent a mail through contact us option you provided.  I will wait for their response.

[LittleMax]

The problem still exists!!!

   now 2016 & software still doest'n install Quick Menu with scanner facility

is this the usual kind of experience???