Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎03-08-2017

canon mx922 not chrome compatible

Purchased canon mx922 off amazon because I was let to beleive it was cloud compatible which is only a half truth. Work great as a printer but forget the scan feature. Will not work with Chrome  OS . Please tell your customers this.

New Contributor
Posts: 3
Registered: ‎08-14-2019

Re: canon mx922 not chrome compatible

+1, very frustrating experience. Cannot figure out how to use cloud print without the printer erroring out.
Product Expert
Posts: 890
Registered: ‎11-19-2018

Re: canon mx922 not chrome compatible

Hi amirefrat,

 

  1. Make sure that the machine is turned on.
  2. Press the MENU button.

    The menu screen is displayed.

  3. Select Web service, then press the OK button.

    LCD and Operation Panel

  4. Select Web service setup, then press the OK button.

  5. Use the UPDOWN button to select Cloud settings, then press the OK button.

  6. Select Google Cloud Print setup, then press the OK button.

  7. Use the UPDOWN button to select Register with Google Cloud Print, then press the OK button.

    Note
    • If you have already registered the machine with Google Cloud Print, the confirmation message to re-register the machine is displayed.

  8. When the confirmation screen to register the machine is displayed, use the UPDOWN button to select Yes, then press the OK button.

  9. Use the UPDOWN button to select a display language on the print setting screen of Google Cloud Print, then press the OK button.

    The confirmation message to print the authentication URL is displayed.

  10. Load A4 or Letter-sized plain paper.

    Loading Paper

  11. Press the OK button.

    The authentication URL is printed.

  12. Ensure that the authentication URL is printed, use the UPDOWN button to select Yes, then press the OK button.

  13. Perform the authentication process using the web browser on the computer or the mobile device.

    Access to the URL using the web browser on the computer or the mobile device and perform the authentication process following the on-screen instructions.

    Note
    • Perform the authentication process with your Google account which you have gotten in advance.

  14. When the message that the registration is complete is displayed on the LCD of the machine, press the OK button.

    When authentication process is complete properly, the registration items are displayed. When authentication process is complete, you can print the data with Google Cloud Print.

    Printing from Computer or Smartphone with Google Cloud Print

    When authentication process is not complete properly and the error message is displayed, press the OK button. When the confirmation message to print the authentication URL is displayed, print the authentication URL, then perform the authentication process on the computer again.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New Contributor
Posts: 3
Registered: ‎08-14-2019

Re: canon mx922 not chrome compatible

Hey Arthur,

 

I tried that process several times, but the printer won't connect. It gets stuck at step 8 every single time.

 

I found a few articles that suggested changing the DNS IP address from automatic to manual, and tried that as well, but no luck, still can't register with cloud print.

 

Any other ideas?

 

Thanks!

 

Amir

Product Expert
Posts: 2,225
Registered: ‎07-28-2014

Re: canon mx922 not chrome compatible

Hi amirefrat,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement