blurry printing

[mawmaw12]

My cannon mg6620 is printing blurry and double It has all new ink.  Help please.

[Patrick]

Hi mawmaw12,

Based on your description of the issue, it would appear as though the encoder/timing strip in your PIXMA MG6620 is dirty or smudged and would need to be cleaned.  To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site:

https://support.usa.canon.com/kb/index?page=content&id=ART163676

After cleaning, please attempt to print again.  If the issue, persists, please attempt cleaning the encoder/timing strip again.

[mawmaw12]

I haven't got it fixed yet my Great Grandson is coming over to fix it I will lrt you know  Thank You

[mawmaw12]

Ok my Son cleaned the encoder strip twice now the first line printed is great then everyother line is real light any suggestions.

Thanks Ruby

[Patrick]

Hi mawmaw12,

Please try cleaning the encoder again.  After that has been performed, please perform a printhead deep cleaning:

1.  Swipe the home screen of your MG6620 and tap the wrench and screwdriver icon.

2.  Tap Maintenance.

3.  Tap Deep Cleaning and then Yes.

Once 2 cleanings have been performed, please attempt to print.

If there is no change, your MG6620 would require service.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[mawmaw12]

After my Son cleaned it like you told him and I printed a few copies it is doing good

Thank You so much for your help.