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New Contributor
Posts: 3
Registered: ‎12-28-2019

Won't print from laptop

I have my PIXMA TR8520 printer set up wirelessly.  However, when I try to print from my laptop (in a different room from the printer), the FAX screen keeps coming up.  Can you tell me how to disable the FAX printing screen?  The printer will only print when I go on my desktop, which is near the printer.  Thank you!

Esteemed Contributor
Posts: 3,268
Registered: ‎11-19-2017

Re: Won't print from laptop


What operating system is the laptop running?


Here's what I suspect.  Your desktop is configured properly.  The laptop is configured with the TR8520 FAX set as default.


Review the printers properties in:


(Windows) Control Panel > Device and Printers > Printer Properties

Or if

(MAC) System Preferences > Printers and Scanners


If you provide more information about your environment, it will be easier to try and help.



Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 3
Registered: ‎12-28-2019

Re: Won't print from laptop

I am running windows 10.  Laptop is a Dell Inspiron.  Yes, the TR8520 is set as the printer for the laptop.  I really appreciate any help you can give me!

Product Expert
Posts: 3,700
Registered: ‎07-28-2014

Re: Won't print from laptop

Hi smls25,


Please follow these steps:


 1.  Press the Windows key on your keyboard and the letter R, then let both go.


 2.  Run the Run window that appears, please type CONTROL PANEL and click OK.


 3.  Click on View devices and printers.


 4.  Right click the Canon TR8500 series Printer and left click on Remove device.


 5.  Repeat this until all Canon printers have been removed from this window.


 6.  Click on Control Panel in the upper left hand corner (or the Back button).


 7.  Click on Uninstall a Program.


 8.  Click on the Canon TR8500 series MP Driver and then click Uninstall at the top.


 9.  Follow the prompts to uninstall the driver.


10.  Once complete, please close all windows.


11.  Restart the computer once complete.


To reinstall your PIXMA TR8520, please follow these steps when the computer restarts:


 1.  Visit Canon's website at:


 2.  Type PIXMA TR8520 in the enter a model name box and click GO.


 3.  Click the Drivers & Downloads button.


 4.  Click the Select button next to "TR8500 series MP Drivers Ver.1.02 (Windows)".


 5.  Click the Download button.


 6.  If a Save dialog box appears, click Save.


 7.  Once the download is complete, open your Downloads folder.


 8.  Double click "mpnp-win-tr8500-1_02-ea34_2.exe".  Files will extract.


Follow the prompts and the installation will complete.


Once installed, please attempt to print.




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New Contributor
Posts: 3
Registered: ‎12-28-2019

Re: Won't print from laptop

It seems to be okay now.  Thanks so much for your help!

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