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Windows 10 update and I can not longer print double sided on MX922. No option on dialog box. Help!

lisap1110
Apprentice

During one of the recent updates for Windows 10, I lost the functionality to print double sided on my MX922.  The dialog boxes no longer show that as an option under the control panel or printer options.

Is there a driver update or something?

Please help.

Thank you!

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi lisap1110,

 

It is recommended that you uninstall the printer from your computer and then download and install the latest driver from Canon's web site:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

 

This should give you the duplex printing option again.

 

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi lisap1110,

 

It is recommended that you uninstall the printer from your computer and then download and install the latest driver from Canon's web site:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

 

This should give you the duplex printing option again.

 

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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