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New Contributor
Posts: 2
Registered: ‎10-15-2020
Accepted Solution

Windows 10 sees my PIXMA MX410 via WiFi, but my printer doesn't see my computer when scanning

I want to scan files from my PIXMA MX410 to my computer wirelessly. I had my printer print the LAN Settings so I could confirm that, yes, they're on the same network. Using the Microsoft Scan App, I can see my Canon system. But on my scanner/printer, when I'm in the scan mode, it asks me if I want to scan to USB flash drive or PC. I choose PC. It asks me to "Select PC" and gives me either the option of "Local (USB)" or "Search again". When I choose Search Again, it tells me to wait a moment, then goes back to the same two options. So while Windows can wirelessly see my scanner, it can't seem to see my PC. As far as I can tell, my PC is discoverable on the network.

 

I should make note of two other things:

- This problem has been long term. Prior to this, I saved to a USB flash drive, but that option quit working about a month ago. I assumed it was my flash drive, but I've since tried three additional drives, one of which was new, and the scanner can't seem to see any of them.

- I've never successfully gotten the scanner to scan to my PC via "Local (USB)" either.

 

microsoft scan.PNG

Product Expert
Posts: 3,799
Registered: ‎07-28-2014

Re: Windows 10 sees my PIXMA MX410 via WiFi, but my printer doesn't see my computer when scanning

Hi mackattacker,

 

Reinstalling will resolve this issue.  To do this, please follow these steps:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, please type CONTROL PANEL and click OK.

 

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 

 4.  Right click the Canon MX410 series and left click on Remove device.  Repeat until all MX410's are removed.

 

 5.  In the upper left corner, click on Control Panel (or the Back button).

 

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 

 7.  Click once on "Canon MX410 series MP Drivers" and then click Uninstall at the top.

 

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 

 9.  Once done, please reboot your computer.

 

When your computer restarts, we will reinstall:

 

 1.  Please use the following link:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mx...

 

 2.  Click the Select button next to "MX410 series MP Driver Ver. 1.02 (Windows)".

 

 3.  Click the Download button.  The drivers will download.

 

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 

 5.  Double click "mp68-win-mx410-1_02-ea24.exe" to begin the installation.

 

 6.  Follow the on screen prompts to reinstall.

 

Once the installation has completed, please install the MP Navigator EX:

 

 1.  Please use the following link:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mx...

 

 2.  Click the Select button next to "MP Navigator EX Ver. 4.1.4".

 

 3.  Click the Download button.  The MP Navigator EX will download.

 

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 

 5.  Double click "mpnx_4_1-win-4_1_4-ea23_2.exe" to begin the installation.

 

 6.  Follow the on screen prompts to install the MP Navigator EX.

 

Once installed, please open the MP Navigator EX on your computer and attempt to scan.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎10-15-2020

Re: Windows 10 sees my PIXMA MX410 via WiFi, but my printer doesn't see my computer when scanning

Thank you so much! Your directions were perfect and everything works now. Thanks again!

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