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Occasional Contributor
Posts: 5
Registered: ‎08-02-2015
Accepted Solution

Windows 10 and MX870

MX 870 is not printing after upgrade to Windows 10. Uninstalled and reinstalled all the drivers and tried wired and wireless conections. Reviewed settings on printer. Canon Network Tool will see the printer on the network but canot connect with it.

Super Contributor
Posts: 188
Registered: ‎10-02-2014

Re: Windows 10 and MX870

So you download the MP driver from the web and go to install it, does it detect the printer and complete successfully, or do you get an error during the installation?
Occasional Contributor
Posts: 5
Registered: ‎08-02-2015

Re: Windows 10 and MX870

Hi! Yes, the MP driver installs without error messages: 

 

===========================================
Setup Results
===========================================

Model :
Canon MX870 series

Network Setup of the Printer :
Completed
Name :
Canon MX870 series Printer (Copy 1)
Port Name :
CNBJNP_001E8FEF7D9C

Network Setup of the Scanner :
Completed
Name :
Canon MX870 series(00.1E.8F.EF.7D.9C)

Network Setup of the Fax :
Completed
Name :
Canon MX870 series FAX (Copy 1)
Port Name :
CNBJNPFAX_001E8FEF7D9C


===========================================

 

It wil not then print a test page, the status of the print job is blank after several minutes.

Super Contributor
Posts: 188
Registered: ‎10-02-2014

Re: Windows 10 and MX870

Are you running any anti-virus/security software?
Occasional Contributor
Posts: 5
Registered: ‎08-02-2015

Re: Windows 10 and MX870

Yes, AVG. I tried reinstalling wihtout AVG running, same results.

Occasional Contributor
Posts: 5
Registered: ‎08-02-2015

Re: Windows 10 and MX870

I now have three printer drivers installed and the WS will print, though printer not connected error appears and it takes much longer for the file to spool. Better than no printer at all.

 

8-11-2015 10-03-51 AM.jpg

Occasional Contributor
Posts: 5
Registered: ‎08-02-2015

Re: Windows 10 and MX870

After much troubleshooting and working with other network printers, the problem lay in Windows 10 changing my network settings. Once joined to the Home Group again and a firmware update on the wired router, all is well.

New Contributor
Posts: 1
Registered: ‎09-09-2017

Re: Windows 10 and MX870

I couldn't connect to canon mx870 after buying a surface pro with windows 10.

After I change the usegroup to homegroup from workgroup, then it seems to work.

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