Hi smartin13,
To try and resolve the issue, please follow these steps:
1. With a flashlight or other bright light, please check the paper feed areas of the printer and verify that there are no paper jams or obstructions in the printer.
2. Look inside of the printer where the inks are located and ensure that there are no obstructions in there that may be causing the print head not to move freely.
3. Remove and reseat all of the ink cartridges in the printer.
4. Perform a roller cleaning on the printer by following the steps located here.
If you still experience the same error after performing the steps above, the printer will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
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