12-27-2018 10:40 PM
Unfortunately the explanation given is not working for me. I frequently run out of the black ink in the smaller cartridge even though i have never yet printed a photo. Everything I print is straight black text and despite that it uses the smaller cartridge. When that runs out, I tried the suggestion to highlight the document and select black text and even tried printing a single page at a time. Still get the out of ink warning and unable to print. It is not clear to me why it is selecting the smaller cartridge despite having a full larger cartridge ready to go. I believe this is a software problem. I tried removing the smaller cartridge. That should logically cause the printer to select the large cartridge for any black printing. Do you have any other suggestion? I don't believe that it should ever be selecting the smaller cartridge based on the type of printing I am doing.
12-28-2018 10:52 AM
Since the ink for photos keeps running low without printing photos, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666)/
We look forward to hearing from you.
12-29-2018 09:52 PM
02-03-2019 10:57 AM
I registered for this Forum before I realised it is for Canon USA customers...
I went from the BEST inkjet printer I ever had (an MP600) to the WORST (an MG5750) about a year ago! The MG5750 is a full-blown alcoholic, as far as consuming ink is concerned! Nowhere near the number of pages Canon quote for their genuine ink tanks has ever been achieved... you can watch the remaining ink 'graphic' on-screen display go down with each page printed...!