07-25-2020 09:51 AM
This is usually a printhead error.
I would remove, clean and reseat the printhead. Also clean up the waste pads/sponge".
If this doesn't resolve, your printer will require service or replacement.
07-29-2020 04:24 PM
If that does not resolve the issue, you qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 mon-Sat, 9 AM to 9pm EST. Let them know that the Canon Upgrade Program was offered.