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New Contributor
Posts: 2
Registered: ‎01-23-2020
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Vertical and Dotted Lines Appearing on Word Document But Not Gmail Email

Hi. I have a Canon MG2220 laser printer. I printed a Word docment and 1/8" vertical lines appeared from the left margin to the right margin in part of the document and above this a dotted line also appeared from the left margin to the right margin. A couple of inches later, more vertical lines appeared, again left to right. Yet, a couple of minutes later when I printed a Gmail email, no lines appeared on it. So, I reprinted my Word document, but the lines showed up again.

 

1) What is causing this problem?

2) How can I correct it?

 

Thank you.

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Product Expert
Posts: 3,800
Registered: ‎07-28-2014

Re: Vertical and Dotted Lines Appearing on Word Document But Not Gmail Email

Hi Margaret444,

 

Because the issue does not occur when you print emails, we know that the PIXMA MG2220 is not the cause.

 

After searching, I found a web site that desribes this issue and may help clear the issue up that you are experiencing:

 

https://word.tips.net/T000145_Unwanted_Lines_on_Printout.html

 

 

 

 

 

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