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New Contributor
Posts: 2
Registered: ‎10-19-2019

Upgraded to Catalina (10.5) - IJ Scan Utility Lite stopped working

Hi,

 

I have a TS6120. Works perfectly across 3 different Macs using MacOS 10.14 with Airprint to print & using Canon IJ Scan Utility Lite 3.2.0 to scan.

 

Since upgrading to 10.5 Catalina on all 3 machines, it still PRINTS fine but on all 3 machines when I launch IJ Scan Utility Lite, it churns away for 30 seconds and displays a dialog box saying "Searching for scanners"

 

Eventually it shows a dialog box saying "Cannot communicate with scanner: Possible reasons...."

 

Of course the WiFi signal is fine (it is only 5 feet from the Mac), machine is on, etc.

 

So it seems that Canon IJ Scan Utility Lite needs to be upgraded. Anybody else seeing this issue or have any suggestio on how to fix?

 

Thanks!

Product Expert
Posts: 2,280
Registered: ‎07-28-2014

Re: Upgraded to Catalina (10.5) - IJ Scan Utility Lite stopped working

Hi stanford21,

 

The IJ Scan Utility has not been updated as of yet.  In the meantime, please use "Image Capture" to scan with your PIXMA TS6120.

 

 

 

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New Contributor
Posts: 2
Registered: ‎10-19-2019

Re: Upgraded to Catalina (10.5) - IJ Scan Utility Lite stopped working

[ Edited ]

It seems strange that Canon has not updated their software that drives so many multifunction printer-scanners when Apple released the beta of 10.5/Catalina about 6 months ago.

 

Guess we can all wait longer.

 

 

Occasional Contributor
Posts: 15
Registered: ‎07-21-2015

Re: Upgraded to Catalina (10.5) - IJ Scan Utility Lite stopped working

Perhaps the wait is over?

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